Win the lead
Most people who need a service call two or three companies. The one that answers first usually gets the job.
Review Monster's CRM is built so nothing slips past you. Calls, texts, website forms and chats all land in one inbox, a missed call gets a text back, and a new web lead hears from you before they've closed the tab.
And because every number and form is tied to an ad source, you can see which ads actually bring in work.
- 1
Every lead lands in one inbox
Calls, texts, emails, website forms and chat messages all show up in Conversations, threaded by customer. Whoever's in the office sees the whole history before they reply, so nobody asks the same question twice.
All-in-one inbox - 2
A missed call gets a text back
You're on a roof and can't pick up. The caller gets a text from your business number so they know you saw it, and the call, the recording and the transcript are waiting for you when you're down.
Business phone - 3
Web leads hear from you in seconds
When someone fills out a form on your site, the Lead Responder texts them right away. You can send a simple thank-you, or let it ask for the things you'd ask anyway, like the address and a few photos. Once you text them yourself, it steps aside.
Instant lead replies - 4
Chat on your website, answered on your phone
Visitors can text you from a chat box on your site, and the message is texted straight to your phone. Or switch on AI chat to answer common questions from your own instructions, any time of day.
Website chat - 5
Customers can book themselves
Online booking shows the open times you allow and holds the slot the moment they pick it, so two people can't grab the same one. The job lands on your calendar with their details already filled in.
Online booking - 6
See which ads bring in work
Give each ad, truck wrap or yard sign its own tracking number for $5 a month. Every caller is tied to that source for life, so the Ad Sources report shows what each one earned, not just how many times the phone rang.
Call tracking
Questions people ask
What happens when I miss a call?
The caller gets a text back from your business number. The call is recorded and transcribed, and it shows up in your inbox with the rest of that customer's history so you can call back with context.
Does the lead responder quote prices or promise times?
No. It thanks the lead, asks for the details you've told it to collect, like an address or photos, and then hands off to you. It never quotes a price or a time, and it stops as soon as someone from your office texts them.
Do I need a separate call tracking service?
No. Call tracking is built into Review Monster's CRM. Each tracking number is $5 a month, can call and text, and feeds the ad source it belongs to so the Ad Sources report can tie revenue back to it.