Business phone
Review Monster's CRM comes with a local business phone number. Calls ring the iPhone and Android app and the browser, texts land in your inbox, and every call is logged against the customer who made it.
Your number is bought at checkout and is usually ringing and texting within about 30 minutes of signing up. Already have a number your customers know? You can bring it with you.
Calls ring wherever you are
Pick who answers each number and how. Ring everyone at once, or one person at a time for two to four rings each, then forward to another phone, then voicemail. Each person can switch their own "taking calls" on and off, so the owner isn't ringing on a day off.
Set business hours per number, add closed days for holidays, and choose what happens after hours. You can also flip one switch to send every call to voicemail or forward them all somewhere else for the afternoon.
- Rings the phone app and the browser softphone
- Ring all, or one at a time in the order you set
- Business hours, closed days and an after-hours greeting
- A simple phone menu: press 1 for this, 2 for that
- "Press 1 for urgent" after hours, ringing whoever is on call
Recordings, transcripts and summaries
Turn on recording and transcription for a number and every call is saved with a written transcript, labeled Customer and Office. A short summary sits in the conversation so you can see what was said without pressing play.
Voicemails work the same way. Your greeting is read in a natural voice from the words you type, so changing your hours or your business name never leaves an old recording playing.
Missed calls and voicemails reach you
Miss a call and the CRM can text the caller back right away with a message you write, so they know you saw it. The app sends a push, and the phone your calls forward to gets a heads-up too.
A voicemail is dropped straight into the voicemail box of the phone your number forwards to, so you hear it like any other message. Email alerts include the transcript and the recording.
Spam screening and keeping your number
Spam filtering is on by default. Calls with a failed caller ID signature go to voicemail, and unknown callers who aren't fully verified hear "press 1 to be connected" before anything rings. Real people press 1, robodialers don't, and a caller who presses 1 is trusted after that. Saved customers never hear it.
When a screened voicemail is clearly a robocall, it's deleted along with the call record, so your list stays clean. You can also block a number by hand.
To keep the number you already have, fill out the transfer form in Settings. We file the port, handle the back-and-forth with the carrier, and switch it over when it lands.
In practice
It's 4:30 on a Friday and you're on a roof. A new customer calls, the phone rings your app and the office browser, nobody grabs it, and they get a text right away saying you'll call back. Their voicemail drops into your cell's voicemail box. Meanwhile three robocalls hit the same line and none of them reach you.
Step-by-step help for business phone is in the Help Center, with short screen recordings.
Open the Help CenterQuestions people ask
Do I get a new number, or can I keep mine?
Either. You get a local number at signup, and you can port your existing number in from Settings. We file the transfer and work with the old carrier until it moves over.
Will my phone ring if I'm not at a computer?
Yes. Calls ring the Review Monster iPhone and Android app as well as the browser, and you can also forward to any other phone.
How does the spam filter avoid blocking real customers?
It's careful by design. Only calls with a failed caller ID signature go straight to voicemail. Unknown callers without full verification are asked to press 1, which any person can do, and saved customers are never screened.
Are calls recorded?
Only if you turn it on. Recording and transcription are set per number, and recorded calls get a transcript and a short summary in the customer's thread.
Works well with
One inbox for texts, emails, Facebook messages, calls and voicemails, with each customer in one thread.
Call trackingA $5/month number for each ad, sign or truck, so you know which ones make the phone ring.
The Review Monster CRM app for iPhone and AndroidYour whole CRM on your phone: schedule, jobs, texts, calls and payments, with alerts when something needs you.
Lead managementEvery form, chat, call and text becomes a lead with its source, and moves itself along as you quote and book.
Business phone comes with the CRM
And the CRM comes with every Review Monster plan. Most people are up and running in about 30 minutes.