Website chat
Review Monster's chat widget sits in the corner of your website and gives visitors a way to reach you without picking up the phone. It runs in one of two ways, and you choose which.
AI chat answers visitors' questions from the information you give it. Text messages mode turns a visitor's message into a text conversation in your CRM, so you reply from the inbox and they get it on their phone.
AI chat that answers from your information
In AI chat mode, the widget answers questions using your own instructions: what you do, where you work, how jobs usually go. It keeps the conversation going and answers what's asked. It doesn't push or nudge.
When a visitor leaves their name and a way to reach them, you get a heads-up with their details and what they were asking about. Each chat is saved as its own thread in the CRM with a short summary at the end.
Text messages mode
In text mode, the widget is a short "text us" form: name, mobile number, message, and a consent box. The message lands in your CRM inbox as a text from that person, and your phones get a heads-up.
For two minutes after they send it, the widget stays open, so if you reply quickly from the CRM, your answer shows up right there in the chat. After that, the conversation carries on by text from your business number.
- Lands in the inbox like any other text
- Gets the same instant auto-reply as your website forms
- Credited as a chat lead in your source reports
- Visitor numbers are checked before anything is sent
Who hears about it
Chat alerts go to the same Notifications list as your other leads. Edit it from the chat settings or the Notifications page, it's one list either way.
A text-mode message texts those phones. An AI chat lead goes by text and email, the way your new-lead setting says.
In practice
A visitor on your site at lunch types, "Do you take old hot tubs?" In AI mode, the widget answers from your list of what you haul and asks if they'd like a quote. In text mode, the question lands in your inbox as a text, you reply from the app a minute later, and they see your answer pop up in the chat window.
Questions people ask
What does the AI chat know about my business?
Only what you tell it. It answers from the instructions and information you give it, like your services, service area and how jobs work.
Where do chat messages go?
Into your CRM inbox. Text-mode messages arrive as a text from the visitor, and each AI chat is saved as its own thread with a summary.
Can I reply from my phone?
Yes. Reply from the Review Monster app or the web. If you answer within a couple of minutes, the visitor sees it in the chat window. After that it reaches them as a text.
Does the chat widget work on any website?
It's built for the websites Review Monster builds and hosts, where it's part of the site's settings.
Works well with
A new lead gets a friendly text and email in seconds, and you get every detail they sent.
All-in-one inboxOne inbox for texts, emails, Facebook messages, calls and voicemails, with each customer in one thread.
Lead managementEvery form, chat, call and text becomes a lead with its source, and moves itself along as you quote and book.
Online bookingCustomers pick a real open time on your website, and the job lands on your calendar.
Website chat comes with the CRM
And the CRM comes with every Review Monster plan. Most people are up and running in about 30 minutes.