Privacy Policy

Review Monster ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, phone number, business name)
• Subscribe to our services (billing information, payment details)
• Contact us for support (communication records)
• Upload customer data for review campaigns

Information Automatically Collected

When you access our Service, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with the Service)
• Cookies and similar tracking technologies

Customer Data

You may upload your customers' information to use our review generation services. This may include names, email addresses, phone numbers, and service history. You are responsible for ensuring you have proper consent to share this data with us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send review requests on your behalf to your customers
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent)
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, SMS delivery, email services, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share

We do NOT sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you cancel your account, we will delete or anonymize your data within 30 days, unless retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at privacy@reviewmonster.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our Service is used
• Deliver targeted advertising

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Review Monster
Email: privacy@reviewmonster.com
Address: Boise, ID 83704

For data protection inquiries, you may also contact our Data Protection Officer at dpo@reviewmonster.com.