Call tracking
Review Monster's CRM includes call tracking. Buy a local number for each place you advertise, like a Google ad, a yard sign or the side of a truck, and every call or text to it is credited to that source.
Each tracking number is $5 a month. It rings, records, texts and shows up in your reports like any other line, and you can add or release numbers yourself from Settings.
One number per source
Give each number a name and the ad source it belongs to. Every new caller or texter becomes a contact credited to that source, for life, so the jobs they book later count toward it too.
Numbers can forward to any phone, with an optional whisper that tells whoever answers which source the call came from. Or they can ring the CRM like your main line, with the same ring order, hours and voicemail.
- Local numbers from your own area
- Calls ring the moment the number is bought
- Texting works too, and texts land in your inbox
- Recordings and missed-call alerts like your main line
- The same spam screening as your main line
Number pools for your website
A single number on your website tells you someone called from the site, but not what brought them there. A number pool fixes that. Each visitor sees their own number from a small pool, and when they call, the CRM knows whether they came from Google, Facebook, an ad or somewhere else.
Search engines and your business listings always see your real number, so your name, address and phone stay consistent. Pools start at four numbers, and the CRM tells you if your traffic needs more.
See which ads pay off
Because every caller carries a source from the first call, the Ad Sources report can add up leads, booked jobs and revenue for each one. Put in what you spend and you can see the return on each ad.
In practice
You put a new number on your truck wrap and a different one on a mailer. Two weeks later, the Ad Sources report shows the truck brought six callers and three jobs, while the mailer brought one. You didn't have to ask anyone how they heard about you.
Questions people ask
How much does a call tracking number cost?
Each tracking number is $5 a month. The CRM itself is free with any Review Monster plan.
Can customers text a tracking number?
Yes. Every tracking number can send and receive texts, and those texts land in your CRM inbox against that number.
Will a number pool hurt my local SEO?
It's built not to. Search engines and your listings always see your real business number. Only real visitors in a browser see a pool number.
Can I use number pools on any website?
Number pools work on websites Review Monster builds and hosts. Single tracking numbers work anywhere you can print or post a phone number.
Works well with
A local business number that rings your app and browser, records, transcribes and screens out robocalls.
Lead managementEvery form, chat, call and text becomes a lead with its source, and moves itself along as you quote and book.
ReportsSee sales, what each ad source costs and earns, and how many leads turn into booked, paid jobs.
All-in-one inboxOne inbox for texts, emails, Facebook messages, calls and voicemails, with each customer in one thread.
Call tracking comes with the CRM
And the CRM comes with every Review Monster plan. Most people are up and running in about 30 minutes.