Phones, texts and reviews for veterinary clinics
Review Monster's CRM was built for service businesses that go to the customer, so let's be straight about what it does for a vet clinic. It doesn't keep medical records, charts or prescriptions. Your practice management software keeps doing that.
What it does well is everything around the visit: a local number that rings the front desk, texting clients from that number, online booking, reminders before appointments, and a review request after the visit. It's free with every Review Monster plan and live in about 30 minutes.
The hard parts
The front desk phone never stops
Appointment calls, refill questions, 'is my dog ready yet' calls. When the line is busy, the new client who wanted to book just hangs up.
Missed appointments cost you a slot
An empty exam room in the middle of a full day is time you can't get back. A reminder the day before catches most of them.
Pet owners pick clinics by reviews
A new pet owner in town searches 'vet near me' and reads reviews before anything else. Happy clients rarely leave one unless someone asks.
How the CRM helps
A local number that rings the front desk and the app, with call recording and transcripts if you want them.
Calls, texts, website messages and chat in one place, so a 'can I bring Max in today' text doesn't sit unread behind the phone.
Clients pick an open time from your website and it lands on your schedule, so fewer of them need to call at all.
Send a text or email a day before each appointment, at the time of day you choose. You write the wording once.
After the visit, the client gets a review request by text and email while the good experience is fresh.
A chat widget on your site answers simple questions like hours and location, and passes the rest to your team.
A day with it
At 8 a.m. the phones open and two calls come in at once. The second caller gets a text back right away offering to book online, and she picks a 10:30 slot from your website.
A reminder went out yesterday to everyone on today's schedule, so the morning fills the way it was booked.
Mid-afternoon a client texts asking if the clinic is open Saturday. The front desk answers from the same inbox they use for everything else, between check-ins.
After each visit the client gets a review request. Over a few weeks, the clinic's Google profile starts showing the kind of recent reviews new pet owners look for.
Questions people ask
Does Review Monster replace my practice management software?
No. It doesn't keep medical records, charts or prescriptions. It handles your phones, texting, booking, reminders and reviews alongside the software you already use.
Can clients book appointments online?
Yes. Online booking shows your open times on your website, and each booking lands on the CRM's schedule with the client's details.
Can we text clients from our clinic number?
Yes. You get a local business number that calls and texts, and every conversation shows in one shared inbox your front desk can work from.
We also build websites for veterinary clinics businesses, wired straight into the CRM.
See the websitesReady to try it for veterinary clinics?
You'll be up and running in about 30 minutes, with your own local business number.