Review requests
Review requests are what Review Monster was built around, and in the CRM they happen on their own. Mark a job Done, from the office or from the crew's phone, and the customer gets a short, friendly request to review you on Google.
There's nothing to remember and no list to export. The job you already closed out is the trigger.
Done is the trigger
When a job is marked Done, the customer goes into the review request sequence: a text first, then an email, and up to one follow-up of each if they haven't left a review yet. Requests only go out inside your sending hours, on your own time zone.
The text comes from a separate reviews number, not your main business line, and includes a picture with the customer's name on it. The link goes to a short page on your own review domain with a big button to leave a Google review.
- Two texts and two emails at most
- Sent inside your sending hours only
- A personal picture with the customer's first name
- Stops the moment they click through to leave a review
- Your words, edited in Settings › Templates
You decide which jobs ask
Not every job should end with a review request. In Settings › Job types, each type has a "Review when Done" switch. Turn it off for warranty visits, estimates-only trips or anything else where asking would feel wrong.
You can also tag a customer Do Not Disturb or No Review, and they won't be asked. Customers who reply STOP are taken out for good.
Never pestering
Leaving a review stops the sequence. So does a review-left tag, a Do Not Disturb or a No Review flag. A step that's been passed by is skipped rather than sent late, so nobody gets "just checking in" after "one last request".
After a sequence ends, that customer can't be asked again for 90 days, even if they book another job next week. If a phone number can't take texts, the email still goes, and the other way around.
Feedback goes to you, the button goes to Google
Everyone who opens the review link sees the same thing: a button to leave a Google review, and an optional box to send private feedback to you. Nobody is screened out or steered away from Google, which keeps you on the right side of Google's review rules.
If someone does have a complaint, the private box gives them a way to tell you directly, and you can fix it.
In practice
Your tech finishes a carpet job at 2 pm and taps Done in the app. At 2:01 the customer gets a text with a picture with her name on it and a link to your review page. She doesn't get to it, so the email arrives two days later. She clicks through that evening and leaves five stars, and the follow-ups never go out.
Questions people ask
When does the customer get the review request?
Shortly after the job is marked Done, as long as it's inside your sending hours. The first text goes right away, the email follows a couple of days later, and up to one follow-up of each can come after that.
Will my customers get asked over and over?
No. The sequence is two texts and two emails at most, it stops as soon as they leave a review, and the same customer can't start another sequence for 90 days.
Can I stop review requests for some jobs?
Yes. Each job type has a "Review when Done" switch, and you can tag individual customers so they're never asked.
Is this review gating?
No. Every customer sees the same page with a button to leave a Google review. The private feedback box is optional and never hides the Google button.
Works well with
One page per job with the customer, crew, items, photos, payments and a timeline of everything that happened.
Crew app for techs and subcontractorsYour crew gets their jobs, a clock, mileage, receipts and pay history on their phone, and only what they need.
AutomationsRules like "when a job is Done, send a review request" that run on their own, every time.
ReportsSee sales, what each ad source costs and earns, and how many leads turn into booked, paid jobs.
Review requests comes with the CRM
And the CRM comes with every Review Monster plan. Most people are up and running in about 30 minutes.