The CRM built for plumbers
Plumbing calls are often emergencies. A burst pipe or a backed-up drain doesn't wait, and the customer calls until someone picks up.
Review Monster's CRM makes sure that someone is you. Calls and texts land in one place, jobs go to the right tech, and the customer is paid up and asked for a review before the van leaves. It's free with every Review Monster plan and live in about 30 minutes.
The hard parts
Emergency calls go to whoever answers
A homeowner with water on the floor calls three plumbers. The first one to answer gets the job.
Flat-rate pricing on the spot
Techs need to price a water heater or a drain clearing in the kitchen, with options, and get a yes before they start.
Customers waiting at home
People take time off work for a plumber. 'Between 8 and noon' with no update is how you get a bad review.
How the CRM helps
Your number rings the office and the app, so an emergency call reaches someone even when the office is out.
A missed call or a form gets a text back in seconds, so the customer knows help is coming.
Flat-rate prices for your common jobs, so every tech quotes the same way from the same list.
The tech taps On my way and the customer gets a text with a live map.
Take the card on the tech's phone when the job is done.
After every job, the customer gets a review request by text and email.
A day with it
At 6:50 a.m. a homeowner calls about a leak under the kitchen sink. It rings the on-call tech's phone, and he books the job right there in the app.
He taps On my way. The customer watches the van on a map instead of watching the clock.
On site he finds a failed supply line and an old water heater. He fixes the leak from the price book and sends a water heater estimate with photos before he leaves.
The leak repair is paid with Tap to Pay and marked Done. A review request goes out, and the water heater estimate gets approved two days later.
Questions people ask
Can after-hours calls ring my phone?
Yes. Your business number rings the office and the Review Monster app, so on-call techs can answer from anywhere.
Can I use flat-rate pricing?
Yes. The price book holds your flat-rate items, and techs use it for estimates and invoices on site.
Do customers get updates when the tech is on the way?
Yes. The On my way button texts the customer a live map of the tech's drive.
We also build websites for plumbing businesses, wired straight into the CRM.
See the websitesReady to try it for plumbing?
You'll be up and running in about 30 minutes, with your own local business number.