On-my-way texts with live tracking
Review Monster's CRM sends an on-my-way text the moment your crew heads out. The text has a link to a live map of the truck driving to the customer, with an arrival time that updates as they go.
It's one tap for the tech, or no tap at all: set the job to On my way and the text goes by itself.
Fewer “where are you?” calls, and fewer knocks on doors nobody answers.
What the customer sees
The link opens a map with your truck, the customer's address, and the route between them drawn on the road. The headline names their street and how many minutes out you are, based on live traffic.
When the truck gets there, the page says it's arrived. The link closes itself after arrival or two hours, whichever comes first, so nobody is watching your truck's location the rest of the day.
- Live map with the route drawn on it
- Traffic-aware arrival time
- Says when the crew has arrived
- Link expires on arrival or after two hours
Two ways to track: a truck tracker or the tech's phone
If your trucks have Bouncie trackers, connect your Bouncie account once and the CRM sees every vehicle. Bouncie is a small plug-in device for the port under the dash, about $90 each plus $9 a month, bought from Bouncie. Your trucks also show on the office job map.
No trackers? Use the tech's phone instead. Before the text goes out, the CRM checks that the assigned tech's phone is actually sharing its location. If no phone answers, the customer still gets the on-my-way text, just without a map link. They never get a link to an empty map.
Arrival, stamped on the job
The tech's phone notices when it reaches the address and tells the customer's page. The job's Timeline gets an arrived and a left time for each tech or truck, so you have a record of when the crew was really there.
On an iPhone the trip also shows on the lock screen as a Live Activity while the tech drives.
Nothing to write
The text uses your business name and a sensible default message. If you'd like it worded differently, change it once in Settings › Templates.
Send the same job a second on-my-way text within six hours and the CRM asks before it goes, in case it was a slip of the thumb.
In practice
On a normal Tuesday the crew finishes the 9 o'clock job and the lead taps On my way for the next one. The customer gets a text, opens the map and sees the truck is 18 minutes out, so they move the car out of the driveway. When the crew pulls up, the page reads arrived and the job's Timeline shows the time.
Questions people ask
Do I need GPS trackers in my trucks?
No. You can use the tech's phone location instead. Bouncie trackers are an option if you'd rather track the trucks themselves, and they also put your fleet on the office map.
What happens if the tech's phone location is off?
The customer still gets the on-my-way text, without the map link. The CRM checks the phone before sending, so it never sends a link that shows nothing, and it can let the tech or the owner know location is off.
How long can the customer see the truck?
Until the crew arrives or two hours pass, whichever comes first. After that the link stops showing the truck's location.
Can the text go out automatically?
Yes. Setting a job's status to On my way sends it, whether the office changes the status or the tech does it from the app.
Works well with
One page per job with the customer, crew, items, photos, payments and a timeline of everything that happened.
The Review Monster CRM app for iPhone and AndroidYour whole CRM on your phone: schedule, jobs, texts, calls and payments, with alerts when something needs you.
Scheduling and dispatchA calendar built for crews: day, week, month, timeline and map, with jobs you can drag into place.
Crew app for techs and subcontractorsYour crew gets their jobs, a clock, mileage, receipts and pay history on their phone, and only what they need.
On-my-way texts with live tracking comes with the CRM
And the CRM comes with every Review Monster plan. Most people are up and running in about 30 minutes.