Do the work
Once the job is booked, the day is about getting the right people to the right place and keeping the customer in the loop.
Review Monster's CRM runs on the phone as well as the desktop. Your crew sees their jobs, taps On my way, takes photos and marks the work done. The office sees all of it as it happens.
- 1
Everyone knows where they're going
Each person sees their jobs for the day in the app, with the address, the notes and what the customer asked for. The office moves things around on the calendar and the crew's phones update.
Jobs - 2
One tap for On my way
When the crew heads out, they tap On my way and the customer gets a text with a live map of the truck coming to them. Fewer "where are you?" calls, and fewer knocks on doors nobody answers.
On-my-way texts with live tracking - 3
Photos go on the job
Before and after photos are taken in the app and saved to the job. Uploads finish even if the app closes or the signal drops, and you can send the customer a link to see their own photos.
Job photos and videos - 4
Your crew works from their phone
Subcontractors sign in to the same app with their phone number and get a crew view of their own: clock in and out, their jobs, the week ahead, team contacts and pay history. Mileage can tally itself by GPS while they're clocked in.
Crew app for techs and subcontractors - 5
Shifts on one weekly grid
Drop shifts onto the team schedule so everyone can see who's working when. No group text, no spreadsheet.
Team schedule
Questions people ask
What does the customer see when we tap On my way?
A text from your business with a link to a live map of the truck driving to them. The link closes when you arrive or after two hours, whichever comes first.
Does the app work on Android and iPhone?
Yes. Review Monster's CRM has native apps for iPhone and Android, and the office can use it in any web browser.
Can subcontractors use the app without seeing everything?
Yes. A subcontractor never gets an office login. They sign in with their phone number and see their crew view: clocking in and out, their jobs, their week and their pay history.