In this article, you'll learn how to set your business hours and decide whether you're open on holidays. Your hours shade the web calendar and limit which times customers can pick when they book online, so it's worth getting them right.
To open your schedule settings:
- At the bottom of the menu, click the Settings gear.
- Under Jobs & leads, click Schedule.
You can also get there from the calendar:
- In the menu, click Schedule.
- On the calendar toolbar, click the gear (Calendar settings) to the right of the Day, Week, Month and Timeline buttons.
A Schedule Settings panel slides in from the right with the same form. Both places save to the same settings, so a change in one shows up in the other.
Setting your hours for each day
Under Business hours, each day has its own row, Monday through Sunday, with the columns Day:, Working?, Start at: and End at:.
- Tick Working? for each day you're open. Untick it for days you're closed, and that day's times grey out.
- For each working day, pick a time in Start at: and End at:. Times come in half-hour steps.
- Click Save.
A new account starts with Monday through Saturday, 8:00 am to 6:00 pm, and Sunday off.
If you're open 24/7
If you take work at any hour, you don't need to fill in the grid.
- Turn on Always open.
- Click Save.
With Always open on, the whole hours grid greys out and the calendar never shades any time as closed.
Choosing whether you're open on holidays
There's one switch for holidays. You can't add your own holiday dates.
- Turn Open on holidays on if you work holidays like any other day, or off if you close.
- Click Save.
New accounts start with Open on holidays on.
Which holidays count
When Open on holidays is off, these US federal holidays count as closed days:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving
- Christmas Day
When a fixed-date holiday lands on a weekend, the weekday it's observed on counts too. So if July 4th is a Saturday, Friday the 3rd is closed as well. If New Year's Day is a Saturday, December 31st counts.
What your hours change
- Online booking: customers only see times inside your open hours. Closed days are skipped, and so are holidays when Open on holidays is off. With Always open on, every hour of the day is offered.
- The web calendar: in the Day and Week views, time outside your hours is shaded. The Timeline view shows only the day's open hours, stretched to fill the screen. If a job sits outside them, the Timeline widens by whole hours to fit it. On a closed day it shows your visible hour range instead.
- Jobs you book yourself: your hours never block you. You can still create or move a job onto a closed day, a holiday or a time outside your hours.
On a phone
On the phone app, open the menu, tap Settings, then Schedule under Jobs & leads. You'll see three switches: Show done jobs, Always open and Open on holidays. Each one saves the moment you flip it, with no Save button. A short Saved note appears under the card.
The same goes for the web CRM on a phone-sized screen: Settings › Schedule shows just those three switches.
The day-by-day hours grid and the visible hour range are only on the web CRM on a computer or a wider screen. To change your days and times, open it there.