In this article, you'll learn how to move your onboarding call to a different time. Plans change. If the time you booked stops working, you can pick a new one yourself instead of going back and forth by email.
To open the reschedule page:
- Find the message about your call that has a reschedule link in it, and click the link.
- A page called Pick a new time. opens in your browser. You don't need to log in. The link itself tells us whose call it is.
Check when your call is now
Under the heading, a line tells you the day and time your call is booked for right now, followed by "Choose another hour below and we'll move it." That way you know what you're moving before you change anything.
While the page loads, you'll see "Finding open times…" for a moment.
Every time on this page is shown in your device's time zone. The time zone and your current local time sit under the calendar, so you can check they look right.
Pick a new day and time
The calendar works the same way it did when you first booked.
- When the page loads, the first day with open times is already selected. Days with open times are shaded green, and the selected day is solid green.
- To see another month, use the arrows next to the month name.
- Click a green day. That day's open times show up on the right, under the day's name.
- Click the time you want. It turns solid green.
If nothing's open, the page says "No open times in the next three weeks. We'll reach out to set one up." You don't need to do anything else.
Move the call
- Once you've picked a time, the button at the bottom right changes from Move the call to Move to and the time you picked, like Move to 2:00 PM.
- Click it. The button shows Moving… while it works.
When it's done, the page changes to Moved. See you then. and shows:
- New time: the day and time of your call, with your time zone.
- Zoom link: the link you'll use to join. If there's no link yet, the page says it's on its way by email.
- A note that a new confirmation is in your inbox and the old time is cancelled.
You don't have to cancel the old time yourself. Moving the call takes care of it, including the old Zoom meeting.
If something goes wrong
- "That time was just taken. Pick another." Someone else booked that hour while you were choosing. Reload the page to see the open times again, then pick a different one.
- "This link has expired. Reply to your confirmation email and we'll find a time." A reschedule link only works until two days after the call it was sent for. Reply to your confirmation email and we'll sort out a new time with you.