The CRM built for junk removal companies
Junk removal runs on speed. Someone sends a photo of a garage full of boxes, and whoever answers first usually gets the job. Review Monster's CRM puts every call, text, form and photo in one inbox so you answer first.
It started inside a working junk removal company, so it knows the day you actually have: quotes from photos, trucks across town, a crew that needs the address, and a customer who wants to pay on the spot. It's free with every Review Monster plan and live in about 30 minutes.
The hard parts
Quotes come in from everywhere
A text with three photos, a voicemail, a form on your site, a message on Google. If they live in different places, somebody waits, and a waiting customer calls the next company on the list.
Pricing a pile you haven't seen
You quote by the load, by the item or by the truck fraction, and the crew on site often has to adjust. Without one price list, two people quote the same couch two different ways.
Reviews don't ask for themselves
Junk removal is a search for whoever has the most good reviews nearby. The crew is already driving to the dump when the customer is happiest, and nobody remembers to ask.
How the CRM helps
Texts, calls, form leads and chat sit in one thread per customer, photos included, so whoever's in the office can quote from the pictures right away.
A new lead gets a text back in seconds, even while you're mid-lift, asking for photos and a good time to come by.
Set your load sizes, single items and fees once. The office and the crew pick from the same list, so quotes match.
The driver taps On my way and the customer gets a text with a live map, which cuts down on the 'are you still coming' calls.
Take the card on the driveway with the crew's phone. No reader to forget in the other truck.
When the job is marked Done, the customer gets a review request by text and email while the empty garage is still fresh.
A day with it
At 7:40 a homeowner texts four photos of a basement. The lead responder answers before you've finished your coffee, and you send a price range from the price book straight from the thread.
She books the 1 p.m. window. The job lands on the schedule with the photos attached, and the crew sees it on their phones with the address and notes.
At 12:35 the driver taps On my way. She gets a text with a live map. The crew loads, adjusts the price for the extra mattress on site, and takes her card with Tap to Pay before they pull away.
Mark it Done and she gets a review request. By evening there's a new five-star review on your Google profile, and you didn't have to remember to ask.
Questions people ask
Can customers send photos for a quote?
Yes. Photos texted to your business number or uploaded on your website form land in the customer's thread and on the job, so you can quote without a site visit.
Does it work for item pricing and load pricing?
Yes. The price book holds both, plus fees like mattresses or heavy items, and the crew can change a line on site before taking payment.
Can my crew use it without seeing everything?
Yes. Crew members get the crew view in the app with their jobs, addresses and photos, without the books or other customers' details.
How long does setup take?
About 30 minutes. Your CRM, a local business number and texting are ready within about half an hour of signing up.
We also build websites for junk removal businesses, wired straight into the CRM.
See the websitesReady to try it for junk removal?
You'll be up and running in about 30 minutes, with your own local business number.