How to turn off online booking

In this article, you'll learn how to turn off online booking so customers can't put themselves on your calendar. You might do this when you're booked solid, taking time off, or want every job to start with a phone call.

Online booking can be switched off any time and back on later. There are two separate switches, and they don't affect each other:

  • The booking page on your website. You turn this off from your dashboard.
  • Scheduling from an estimate, and the booking form you've embedded elsewhere. This is where a customer picks a time after approving an estimate, or on the form from Website forms. You turn it off in CRM settings.

Turn off one or both, depending on what you want to stop.

Turning off the booking page on your website

To open your scheduling settings:

  1. In the dashboard menu, click Website.
  2. Under Website, click Scheduling.
The Scheduling page, with Off at the top of the list
The Scheduling page, with Off at the top of the list

To turn the booking page off:

  1. Click Off. Underneath it says "No booking page on your website."
  2. Click Save changes in the top right corner. The button only shows up after you've changed something, and you'll see Saved next to it once it's done.
Switching your website's booking page off

Here's what happens once you save:

  • The /book page on your website goes away. Anyone who opens the old link gets a "page not found" page.
  • Book Online is removed from your website's menu.
  • If anyone tries to book through the old booking form, it's turned away.

This works the same whether you were using the CRM's booking widget or a booking page link from another system.

Note: It can take a couple of minutes for your website to catch up. If Book Online is still in the menu right after you save, give it a moment and refresh.
Tip: If you put your booking link anywhere else, like your Google Business Profile, Facebook page or an email signature, remove it there too. Those links lead to a missing page now.

Turning off scheduling from estimates in the CRM

To open Online booking settings:

  1. In the CRM, click the gear at the bottom of the menu to open Settings.
  2. Under Phone & booking, click Online booking.

To turn it off:

  1. In the Availability box, untick Let customers schedule online.
  2. Click Save settings. You'll see Saved next to the button.
Turning off scheduling from estimates

Once that's saved:

  • Customers can't pick a time from an approved estimate any more.
  • If you pasted the booking form from Website forms onto another website, it stops taking bookings too. The Website forms page will ask you to turn online booking back on before it hands you the code again.

Your appointment length, booking window and message settings stay saved, so they're all still there if you turn it back on.

On the phone app

  1. Tap the menu button, then the gear at the bottom of the menu.
  2. Under Phone & booking, tap Online booking.
  3. Switch off Let customers schedule online.
  4. Tap Save settings.
Note: The gear only shows if you're an admin on the account.

What stays the same

Turning booking off only stops new bookings. Jobs and leads that came in through online booking stay right where they are on your calendar and in your leads list, and nothing about them changes.

Note: The two switches are independent. Turning off your website's booking page doesn't stop scheduling from estimates, and turning off Let customers schedule online doesn't take the booking page off your website. If you want online booking off everywhere, do both.

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