Get the review
Happy customers mean to leave a review. Most of them just forget.
Review requests are what Review Monster started with, so they're built right into the CRM. Mark a job Done and the request goes out on its own. If they don't get to it, a follow-up goes out a few days later. Once they leave the review, the asks stop.
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Done triggers the request
When a job is marked Done, the customer gets a short text and an email with a link to leave a review. Nobody has to remember to send it.
Review requests - 2
Pick which jobs ask
Each job type has a Review when Done switch. Leave it on for normal work and turn it off for things like warranty visits or a free estimate.
Jobs - 3
One follow-up, then quiet
If they haven't left a review, a second text and email go out later, only during sensible hours on their clock. When they click through and leave one, the sequence ends.
Review requests - 4
Your words, your sign-off
Write the review request in your own voice under Settings, Templates. Placeholders like the customer's first name fill in for you.
Automations - 5
Room for honest feedback
The review page sends customers to Google, with an option to send you private feedback instead. If something went wrong, you hear about it and get a chance to make it right.
Review requests - 6
See what's working
The Reviews report shows how many requests went out, how many people clicked through, and which message they clicked.
Reports
Questions people ask
How many times does a customer get asked for a review?
Twice at most: a first text and email, then one follow-up text and email if they haven't left a review. Once they do, the requests stop.
Can I stop review requests for certain jobs?
Yes. Every job type has a Review when Done switch. Turn it off and jobs of that type never send a request, whatever else is set.
Is the review tool an extra charge?
Review requests are part of every Review Monster plan that includes reviews, and the CRM that sends them is included free.