The CRM for dumpster rental companies
A dumpster company is a schedule wrapped around a fleet. You need to know which can is at which address, which ones are coming back, and what you can promise for next Tuesday.
Review Monster's CRM tracks every container, books drop-offs, pick-ups and dump-and-returns, and adds the charges for extra days and overweight loads. It's free with every Review Monster plan and live in about 30 minutes.
The hard parts
What's free next Tuesday?
A contractor wants two 20-yard cans next week. If your fleet lives on a whiteboard, you're guessing, and a wrong guess means an angry contractor.
Extra days and overweight loads
A customer keeps the can four extra days and fills it with shingles. If nobody adds those charges, you just gave it away.
Drivers need the right can at the right address
Drop-offs, pick-ups and swaps all day. The driver needs to know which unit goes where, and the office needs to know when it moved.
How the CRM helps
Every dumpster has a number and a pin on the map. Availability by date shows what's free before you book it, and warns before you oversell.
Rental rates by size and length live in the price book, with add-ons for extra days, tonnage and travel.
Send a rental contract to sign before the drop. The signed copy stays on the job and in the customer's portal.
Customers pick a size and a date from your website and the request lands in the CRM.
Drop Off, Pick Up and Dump and Return are job types, so every trip is on the schedule with its unit.
When the pick-up is marked Done, the customer gets a review request by text and email.
A day with it
At 9 a.m. a roofer calls for two 20-yard cans next Tuesday. You check availability for that date, see three free, and book the drop-offs on the call.
He signs the rental contract from a text. Tuesday the driver drops units 22 and 31, types the numbers on the jobs, and both pins move to the job site.
The roofer keeps one can an extra three days. When it comes back heavy, the extra days and the overweight charge come off your price book, not someone's memory.
Pick-up is marked Done, both units show back in the yard, the invoice goes out, and so does a review request.
Questions people ask
Can I see dumpster availability by date?
Yes. Asset Tracking shows which units are free on any date and warns you before you book one that's already out.
Does it charge for extra days and overweight loads?
Yes, if you switch those charges on. Extra days, tonnage and travel can be added from your price book when the rental ends.
Do I need GPS or QR codes on each can?
No. The driver types the unit number on the job, and the map shows where each one is.
Does it handle dump-and-return swaps?
Yes. Dump and Return is its own job type, so the unit goes out, comes back emptied and stays on the customer's rental.
We also build websites for dumpster rentals businesses, wired straight into the CRM.
See the websitesReady to try it for dumpster rentals?
You'll be up and running in about 30 minutes, with your own local business number.