Seeing the review requests you've sent

In this article, you'll learn how to use the Requests Sent page to see the review requests that have gone out to your customers. It's the place to check that a customer actually got asked, read the exact words they received, and see when each follow-up went out.

Note: Requests Sent is switched off by default. If you don't see it under Reviews, ask Review Monster to turn it on for your account. The Reviews menu itself only shows on plans that include review requests, and this page is on the web dashboard only, not the phone app.

To open Requests Sent:

  1. In your dashboard menu, click Reviews. Its submenu opens underneath.
  2. Click Requests Sent.
The Requests Sent page with SMS History and Email History
The Requests Sent page with SMS History and Email History

What's on the page

The page has two lists, one on top of the other:

  • SMS History shows the customers who were sent a review request by text.
  • Email History shows the customers who were sent one by email.

A customer who got both a text and an email shows up in both lists. Under each list's title you'll see how many contacts are in it. Both lists put the most recent sends at the top, and the page shows up to your 100 most recently contacted customers.

Each row shows:

  • The customer's initials and name
  • Their phone number (in SMS History) or email address (in Email History)
  • The date and time of the latest message in that list
  • The Step that latest message was
Note: If a customer was added as a business with no first name, the row shows the company name instead.

Reading the messages a customer got

  1. Click the customer's row. It opens to show every message they were sent in that list, newest first.
  2. Each message shows its Step number and the date and time it went out.
  3. Read the message underneath. Texts show the review request image above the words, the way it looked on the customer's phone. Emails show the subject line first, then the email itself.
  4. Click the row again to close it.
Opening a customer to read each review request step
Tip: Step numbers count every message in the order it went out, texts and emails together. So if a customer got a text, then an email, then another text, you'll see Step 1 and Step 3 in SMS History and Step 2 in Email History.
Note: A plain-text email shows only its words, with no image. If a text went out with no words, you'll see No content.

Getting the latest sends

The page loads once when you open it. While it's loading you'll see grey placeholder rows. To check for anything that went out since, click Refresh at the top right.

When a list is empty

If nothing has gone out by text yet, SMS History says No messages yet under its title and No SMS requests sent yet. in the list. Email History does the same for email. That usually means no customers have reached their first send yet, not that something's broken.

If the page can't load, you'll see a red message such as Network error. Please try again. or Failed to load request history. Click Refresh to try again.

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