In this article, you'll learn how to offer your customers financing through Sunbit. It helps when a customer wants the work done but can't pay for a bigger job all at once.
Setup is short. You save your own Sunbit apply link once. After that, you can text it to a customer from the Collect payment screen, and they apply with Sunbit directly.
To open the Financing settings:
- At the bottom of the menu, click the Settings gear.
- Under Money, click Financing.
How it works
Sunbit is a buy now, pay later company. Your customer fills out Sunbit's application on Sunbit's site. If they're approved, they pay Sunbit over time. Sunbit runs the application, the approval and the payment plan.
Here's what the CRM does, and what it doesn't:
- It keeps your Sunbit apply link and texts it to a customer when you ask it to.
- It isn't connected to your Sunbit account. It can't see whether a customer applied, got approved or paid.
- It doesn't record the payment for you. When the money comes in, record it on the job yourself.
Get your Sunbit apply link
Every business has its own link. It usually looks like https://apply.sunbit.com/YourBusinessName. If you don't have one yet, ask your Sunbit rep for your merchant apply link.
Add your link to the CRM
Only an admin can save the link.
To add your link on the web:
- At the bottom of the menu, click the Settings gear.
- Under Money, click Financing.
- In the Sunbit card, paste your link into Sunbit apply link.
- Click Save. Saved appears next to the button.
To add your link on the phone app:
- Open the menu and tap the Settings gear at the bottom.
- Under Money, tap Financing.
- Paste your link into Sunbit apply link.
- Tap Save. Saved appears next to the button.
The link has to be a full address that starts with https://. If it doesn't, the CRM won't save it and says Enter a full https:// link.
Text a customer your financing link
The financing option only shows up when your link is saved, the job still has money owed, and the customer has a phone number on file. It goes out as a text, so the number needs to be a mobile.
To send the link on the web:
- Open the job and click Create Invoice at the top right. It says View Invoice if the job already has one. From an invoice page, click Collect payment instead.
- In the Collect payment panel, scroll down to Offer financing (Sunbit). It sits under Remote — send the invoice.
- Click Text financing link. You'll see Financing link texted. once it's sent.
To send the link on the phone app:
- Open the job, go to its Payments section and tap Add payment. From an invoice, tap Collect payment.
- On the Collect payment page, tap Offer financing (Sunbit). It sits right under Send payment link while there's an amount due.
- Financing link texted. appears under the button.
On a phone-sized browser window, the web works the same way as the app: the + on the job's Payments row and Add payment open the same Collect payment page, with Offer financing (Sunbit) under Send payment link.
Change what the text says
When you send from the web, the text uses the Financing template. You'll find it in Settings › Templates, in the Payments group. Out of the box it reads "Hi {first_name}, you can apply for financing to cover your service here:", and your apply link goes right after it. You can use {first_name} and {company} in the wording. Change the text and save.
After the customer applies
From here the customer deals with Sunbit directly, and Sunbit tells you how it goes. Once you're paid, open the job and record the payment so the balance clears.
To record the payment on the web:
- Open the job and click the Payments tab.
- Click Add payment.
- Under Payment type, pick Consumer financing (offline). You can put Sunbit's reference in the Reference box.
- Click Add payment.
On the phone app, open Collect payment, tap Other payment methods under Or pay with, and pick Consumer financing.